Help
Contact us
Last updated 25 August 2026
We answer every message. For anything about an order — shipping, tracking, a return, or an invoice — email is fastest, and quoting your order number gets you a straight answer first time.
- Business
- VNG Lab Supplies, a trading name of Xero Industries LLC
- Location
- Indian Trail, North Carolina, United States
- info@vngsupplies.com
- Phone
- (704) 607-6921
- Support hours
- Monday–Friday, 9:00am–5:00pm ET
- Response time
- Within one business day
What we can help with
- Order status, tracking, and delivery questions — see Shipping & Delivery.
- Returns, replacements, and refunds — see Returns & Refunds.
- Product specifications, pack sizes, and stock.
- Invoices and receipts.
What we cannot help with
We are a supplier of general laboratory and clinical consumables. We are not a medical provider and we do not give medical advice.
We cannot provide dosing, injection, reconstitution, or administration guidance of any kind, and we cannot advise on the use of any drug or substance. Please speak to a qualified healthcare professional.
Policies
Terms of sale · Returns & refunds · Shipping & delivery · Privacy policy
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